Your subscription, invoices and refunds

Your Klaudius subscription is managed on the web. Go to klaudius.dev/billing and sign in with the email address you subscribed with. The Renew and Update card buttons in the app open the same place.

What you can do there

• Update your card.
• See your invoices.
• Switch between monthly and annual. Your current period runs as it is, and the new price starts at your next renewal.
• Cancel, or restart a subscription you've cancelled before it ends.

Renewals and failed payments

Your subscription renews automatically at the end of each month or year until you cancel. If we ever change the price, it never applies before your next renewal, and we email you 2 to 4 weeks before it does.

If a renewal payment fails, it's tried again and you get an email, and the app shows Your last card payment didn't go through with an Update card button. If it stays unpaid, Klaudius stops starting new runs and the subscription is cancelled.

Cancelling

There's no cancellation fee. Cancelling stops your next renewal, and you keep using Klaudius until the end of the month or year you've already paid for; the app shows the date your plan ends. Change your mind before then and you can restart at the billing page. The unused part of an annual plan isn't refunded.

After it ends, your websites, database and outreach keep working: see When a subscription ends. To come back, subscribe again with the same email address. A new monthly subscription starts with the one-off setup fee again; the annual plan has none.

Refunds

The first payment of your first Klaudius subscription, monthly or annual and setup fee included, comes with a 7-day money-back guarantee: email hello@klaudius.dev within 7 days of that payment for a full refund, once per customer. Renewals aren't refunded.

A refund ends your subscription and your licence. The app stops starting new runs the next time it checks in, and a run already under way finishes. Everything you've built stays yours. To come back after a refund, email us. The full policy is at klaudius.dev/refund.

Tax on your subscription

Payments are handled by our merchant of record, which adds any sales tax or VAT that applies in your country at checkout. Your invoices are on the billing page. Charging VAT or GST to your own clients is a separate matter: see VAT and GST.

Any other question about your subscription, email hello@klaudius.dev.